It’s true I do return things. And regrettably to stores that charge me shipping both ways. The things I did for a bargain!
Seeing how my spendthrift ways has not paid off over the years, I’ve finally struck a smart balance between online and offline shopping that is paying off in fashion dividends.
Nowadays, I go into a big box store, let’s say Famous Footwear, and try on some summer sandals. I am smitten by a beautiful pair by Steven Madden, but promptly crushed to find none in my size. So I rush back home and search for my new obsession on the store’s website. Et voila! There they are in a size 6, and here’s the best part: they happen to be on an exclusive sale online, and with a little help from CouponTweets, I get an extra 20% off!
I just received my new shoes in the mail yesterday and tried them on. Not that I needed to, having already slid my feet through the pair at the local store. But if I did need to return it, I needn’t have paid for any shipping costs. Famous Footwear accepts returns and exchanges for online purchases at their store locations.
Technology and traditional retail working together…now that’s customer service!
Qiver White Sandals by Steve Madden ($50.99 after online coupons)
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